Customer Service Skills

posted in: Softskill bites | 1

Who is this customer? He or she may be End user, Retailer, wholesaler, Client and Patient.What is Customer Service it is an memorable user experience which is the most important intangible asset for any organisation. Henry Ford said, “It is not employer who pays the wages, Employers only handle the money it is the customer who pays the wages.” So whatever customer perceives from his interactions with the your business that is going to be truth for your organisation. At worklifeskill we will learn effective Customer Service skills for example A person from customer service department may impact that one customer with whom he is interacting today.

  1. Prem Lata

    We should be good listener if we wana improve on customer service. Every customer has something to teach us. It changes our view point about them, we understand then better and that’s required to serve them better.

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